Frequently asked questions
Do you have a physical store I can visit?
Currently, BS Fragrance operates online only. You can explore our full range of luxury perfumes and place orders directly on our website.
If you need any help, we’re always available via WhatsApp or email.
What’s your return/exchange policy?
Due to the nature of fragrances, we do not offer returns or exchanges once products are opened or used. For eligible unopened items, please refer to our detailed [Return & Exchange Policy].
What are your available payment methods?
We accept payments via:
Credit/Debit card
Jazzcash/Easypaisa
Bank Transfers
Cash on Delivery (COD) — available for orders across Pakistan (terms apply).
How long does delivery take?
Lahore: 2–3 business days
Other cities in Pakistan: 3–4 business days
Please note, delivery times may vary slightly during sale periods. Once shipped, you’ll receive a tracking link to monitor your order’s progress.
How should I store my perfume?
To preserve your perfume’s longevity:
Store in a cool, dark place (avoid direct sunlight or heat).
Keep the cap tightly closed.
This helps maintain the scent profile and prevents degradation.
Who can I contact for customer support?
Need help? Reach out anytime via:
WhatsApp: +92 304 0824411
Email: contactbsfragrance@gmail.com
We’ll assist you within 24 hours.